HO's Pool Solutions Frequently Asked Questions

What is a “Start Up”?           After having your pool resurfaced it is necessary to do what’s called a start up so that the plaster will cure properly.  This involves, among other things, adding the initial dosing of chemicals to balance the water chemistry as well as a period of brushing the surface.  So when we say “don’t let them walk away”, we mean just that.  Many plastering companies do not perform start ups so make sure this very important step is addressed before ‘they walk away’.

What Does a Salt Chlorine Generator Do?        A salt chlorine generator’s main function is to produce chlorine for the pool so you don’t have to buy it, store it, or handle it.  These are big advantages for some pool owners.  When functioning correctly, these units (most units) produce chlorine constantly (when the pump is running).  Salt is added to the water and, after passing over the metal plates of the cell, is converted into chlorine through the process of electrolysis.  This keeps a residual of chlorine in the pool that prevents algae from growing.  The secret is keeping the cell free of calcium and mineral deposits.  The cell is made up of precious metals and therefore must be properly maintained so that it will continue to make chlorine.  Its effectiveness is totally predicated on balanced water conditions, more importantly, proper pH.

Why Salt Water?      Well, let’s start by addressing how you feel after swimming in a non-salt pool.  Your skin may feel dry, in fact it does dry quicker and you may feel and/or see a whitish residual, chlorine flaking on the skin.  You may have red irritated eyes that burn, if eyes are opened under water for any length of time. 
As for a salt pool, swimming in a mild saline solution is much like taking a shower in soft water.  Your skin feels softer and most people report feeling more refreshed afterwards.  It’s easier on the eyes and definitely more friendly to the hair, so ladies, it won’t be reeking havoc on your color/highlights.

What should I do if my pool is overflowing?      If the excess water is due to overfilling (forgetting to turn off the water), then of course make sure the water is turned off.  Properly built or installed pools should be equipped with overflows that will drain off some of the excess water.  You will also lose water through normal evaporation. 

If you need/want to lower the water level, then drain some off or dump via your backwash line (if you have one).  The main thing to assess is the effect of the excess water on your chemical balance.  Dilution may have occurred making it necessary to re balance your chemicals.
If ‘Mother Nature’ is the cause of the overfilling, then you’ll of course, wait until raining has stopped and proceed with the above recommendations.

Storm Preparedness          By all standards, the outside of your home (including the pool) falls to the bottom of any list when preparing for a storm or evacuation. So, depending on how much time you do have to prepare, there are a few things you can do.  Many pool owners believe that draining their swimming pools or spas before a storm hits will keep it from overflowing and flooding their property. Wrong. Properly built or installed pools should be equipped with overflows that will drain excess water. If you want to slightly empty the water level, lower it no more than 1-2 feet. Otherwise, the hydrostatic pressure can be too strong, possibly causing the pool to "float" or "pop" out of the ground, according to local Hurricane Preparedness Guides. The water in your pool serves as a kind of shield, protecting your pool's finish from the effects of flying debris.  Turn off the power or circuit breaker to the pool equipment (pump, motor, lighting, chlorinator, etc.)